| Issue ID | 928177 |
| Internal NHTSA # | 10464437 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/07/12 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Driver side door started making load popping and creaking noises when opening and closing. Brought the van to the dealer for service and was told that the welds inside the door were broken. Service manager informed me that it was a manufacturing defect and recommended i call toyota customer service. Toyota admitted it was due to a defect but since i was out of warranty they would do nothing to fix it. Doors should last for the lifetime of a car and don't break from normal wear and tear. Toyota had extended the warranty for the doors but my car is still past that period. By extending the warranty toyota has already admitted that the doors are defective. Just because it took mine 8 years to break, they are telling me that i need to spend over $2000 to replace the door. Toyota should be forced to repair these doors. No reasonable consumer would buy a vehicle with the knowledge that a basic, yet hugely expensive part, such as a door could likely break irreparably in the normal lifetime of a car. This is not one of the expensive automatic sliding doors (although those also seem to break). This is the basic driver side door like the ones that have been put in cars for the last hundred years. Toyota needs to address this problem for their customers. |
| Vehicle Mileage at Failure | 29168 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN FRANCISCO, CA |
| VIN pattern | 5TDBA22CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |