| Issue ID | 927591 |
| Internal NHTSA # | 10464011 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 02/07/12 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | The cable on my passenger side sliding door broke, rendering my door inoperable. It will open 8 inches at most, which prevented me access to my child's car seat. I inquired with toyota after learning online that there has been a warranty extension for this problem, since it seems that it has been a pervasive issue with the siennas. The dealership informed me that the limit for the warranty extension is 9 years or 120,000 miles. Since my car has 130,000 miles (i bought it used in 2011 with 123,000 miles), i do not qualify for the warranty extension. The estimate provided to me was $1500 to repair it. If the other door's cable snaps, which seems likely given the plethora of personal accounts of this problem you'll find with a google search, it will cost another $1500. I cannot afford $1500 to fix one door, much less a double when the other door cable goes. This is a safety issue. Although it will not open, my door closed just fine. I understand there are many others who are not as lucky and get stuck away from home with a sliding door that will not close. Toyota has acknowledged that there is a big problem with these vans, as evidenced by the warranty extension for this issue. Why are they being allowed to limit the fixing of this safety issue to only vehicles under a certain mileage? *js |
| Vehicle Mileage at Failure | 130000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ASHEVILLE, NC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |