| Issue ID | 918355 |
| Internal NHTSA # | 10456956 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 09/09/11 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Passenger side sliding power door became difficult to pull closed. Occasionally stuck in closed position such that someone outside has to let passenger out. Power sliding not working, must be pulled manually. Taken initially to my regular mechanic at 99598 miles, have documentation. Told to go to toyota. I waited until i needed oil change and another recall done to go last week at 109639 miles, van age = 9 years and 13 days. I am told the actuator, cable, and latch need replacing and that there is a known defect, with toyota extending warranty to 120,000 miles or 9 years. Toyota will not cover my car under this warranty because it is 13 days past, though under the mileage limit, even though i have documentation of the problem from 7 months ago. Cost of parts $1167, labor $1069. Unaffordable. Corporate office said they would cover parts as a "goodwill gesture" but do not care that my door has been malfunctioning for a long time and i have documentation to this effect, and this warranty extension wasn't even available until this month, to my knowledge. The danger from this problem is that the door can become stuck in the closed position. If this happened after a bad car accident or fire, young occupants could become trapped. However toyota is not willing to address this known defect and prefers to accept this risk. There are countless complaints of sienna sliding doors becoming stuck at all ages of vehicle. The 2004 sienna was the first model year of a new design and has suffered a much higher than usual number of recalls. Toyota should simply recall and repair their sliding doors rather than risk their customer's lives. *js |
| Vehicle Mileage at Failure | 98000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROLLING HILLS ESTATES, CA |
| VIN pattern | 5TDZA23C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |