| Issue ID | 887510 |
| Internal NHTSA # | 10430436 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/04/11 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 toyota sienna. The contact stated whenever accessing the front drivers side door there was unusual noise and then the door would open abruptly or close with force. The vehicle was taken to an authorized dealer for diagnostic testing where the technician stated the check strap plate fractured which would require replacement of the door. The vehicle was not repaired. The manufacturer extended the service warranty; however, the vehicle was ineligible due to the mileage. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000. Updated 12/12/11*lj the consumer stated without the check strap in place, there is nothing to prevent the door from being forced closed or opening suddenly. Without the check strap in place, the driver would have to support the entire weight of the door to hold it open when exiting and entering the vehicle. The consumer stated he installed bolts to replace two of the broken spot welds and the door worked fine until october when the thin metal began to split apart in the check strap pocket from the stress of the door's weight. Updated 05/11/12 |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | ALABASTER, AL |
| VIN pattern | 5TDZA23CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 01/09/07 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | HOOVER TOYOTA |
| Dealer's telephone number | |
| Dealer's city | HOOVER |
| Dealer's state code | AL |
| Dealer's ZIP code |