| Issue ID | 822293 |
| Internal NHTSA # | 10360551 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 30/09/10 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | We took our '04 toyota sienna to the riverview dealership (mesa, az) to have spot welds repaired on front driver's side door (cost $260) and to have front passenger door replaced because the spot welds failed and door frame was damaged beyond repair (toyota good-willed new door under "warranty enhancement" at approximate cost of $2000). When the service tech was nearing completion of the repairs on 9/30/10, he opened the power slide door on passenger side. The center hinge pin failed. The motor on the power sliding door did not stop when it encountered resistance from the failed center hinge pin. It continued to force the door open causing the center hinge pin to pop out of the track. In the course of the center hinge pin coming out of its track, the track was forced upward into the rear side window causing the window to buckle, shatter and explode glass fragments outward all over. Toyota would not cover the repair expenses. They said it was going to happen sooner or later, and it is our expense. We had paid to have the center hinge pin replaced 14 months prior to this incident on 7/9/09. Toyota would not good will the repair even though the part had failed just 2 months outside of the 1yr part warranty. Estimate for full repair is $2500 for power motor with cables, center hinge pin, window and repair of paint job on rear quarter panel. This goes beyond a mere part failure to a safety issue of exploding glass. Next time it may explode inward into the vehicle showering the occupants in glass shrapnel. Another toyota sienna (year unknown) was at the collision center at the same time as our van for the same reason -- failed center hinge pin and blown out rear side window. To avoid another such incident in the future, we did not repair the power motor in the door. It is now a manual door. Cost of repairing window, center hinge pin and making the door manual was $828. 04. Our confidence in toyota' customer care and concern for safety is as shattered as the window. |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MESA, AZ |
| VIN pattern | 5TDZA23C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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