| Issue ID | 785999 |
| Internal NHTSA # | 10327031 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 04/04/09 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Sienna 2004 xle van. The rear side power door stopped working. The cable had broken and hence the power drive for opening and closing the door would not work. The door could be opened by sliding the door manually. I took the van into the dealership to have the part replaced. They were unable to get to the repair and we were leaving town. I asked them if the car was safe to drive as there was no way to disable the door from use and there would be children in the rear who would by habit reach to open the door. The service manager assured me it was fine - only difficult to open manually and even came to the vehicle to demonstrate. The next morning, my husband drove the van to on errands before loading up to take it on vacation. He unthinkingly opened the rear passenger door resulting in the far back side window shattering and the door falling off onto the ground. If there had been someone seated in the vehicle, they would have been covered in glass. If a child had opened the door, it would have fallen on him. We took the van to the dealership and called the toyota corporate line - both refused to acknowledge that the issue was a safety problem we took the car to an independent repair shop who told us that the cable system was no longer available and had been replaced by a different system which may have been because of the potential safety and poor engineering design. I wrote letters to toyota but received no response. |
| Vehicle Mileage at Failure | 125000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HENRICO, VA |
| VIN pattern | 5TDZA22C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |