| Issue ID | 785643 |
| Internal NHTSA # | 10326755 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 14/04/10 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | I am writing you because of an apparent continuing issue with the automatic sliding door on my 2004 toyota sienna, passenger side. In 2009 the door quick functioning altogether. We took it to the dealer and were told that the motor needed replacing. The door would not open manually or automatically and because we have small children we needed that door to work properly. We had the motor replaced at cost of $761 on june 3, 2009. Now less than a year later the same door is not working again. Now the dealer is telling us that we yet another part within the door replaced for a cost of $1,100. After researching this subject on the internet there seems to be a consistent problem with these automatic doors on toyota's. I am not trying to pile on toyota while they are having quality issues. I actually own a toyota truck too. However, i do want the automatic door to work as it should and not to have the motor replaced every 8 months. The safety mechanism on these doors does not function as they should either. I have notice that if the bottom to close the door is pushed and someone is in-between the door and the frame that there is a great deal of pressure applied before the door will reverse. If a child were trapped in-between then it could cause some serious injury. For a adult there is enough pressure to cause pain. There are some serious issues with these automatic doors that need to be addressed. |
| Vehicle Mileage at Failure | 84300 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STATESVILLE, NC |
| VIN pattern | 5TDZA23C44SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |