| Issue ID | 775146 |
| Internal NHTSA # | 10318235 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 31/03/07 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | Early 2007 (this date/mileage etc... Are approximate since we didn't know this was going to be an ongoing problem) our passenger automatic sliding door malfunctioned. There was a cord with a plastic piece that snapped off the door frame and the door was not able to open using the button feature and it took 2 people to close it manually. Luckily, no one was hit by the cord or the plastic piece and of note this cord is held extremely taut in order to pull the door via a motor. This was covered under warranty and repaired. September 2009 the same thing happened again. This time toyota said it was because of damage from an accident where we were hit on the passenger side. The insurance company paid for toyota to repair it. Feb 21, 2010 the door malfunctioned by not opening or closing fully, retracting partially and getting stuck and repeatedly cycling. Again i was concerned about the kids getting stuck in the door and we turned off the automatic feature. In manual mode it was difficult to open or close. We brought it in to toyota who said it was working fine. It seems changing turning it to manual reset it, but it was still not as smooth opening/closing as the original door. Then march 1st it happened again. I pushed the button to change it to manual, then back to automatic, and it seemed to reset it but it is still very rough/grinding sounding with the automatic door use. We are going to video-tape it next time this happens as toyota doesn't seem to want to take responsibility with this defect. |
| Vehicle Mileage at Failure | 35000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RENTON, WA |
| VIN pattern | 5TDZA23C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |