| Issue ID | 772698 |
| Internal NHTSA # | 10316209 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 28/02/10 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 toyota sienna and the rear passenger sliding door is motorized. A few days ago, something within the motor that opens the door broke. If it had been a case of the motor wearing out, i would have been fine with it, but when it broke, it prevented the door from opening more than 3 inches, which i believe to be a safety hazard. The interesting thing about this is that the part to replace it cost roughly $1100 from toyota, and when the mechanic called for the part, he said that toyota had 5 of them in stock. His comment was that no one keeps five of a $1100 part in stock unless they know they are going to need it. When i searched the internet, i found a lot of postings from other people experiencing similar issues. Seemed like there might be more of these cases out there, and since the safety of passengers in the rear seemed like they could have been compromised with the door unable to be opened. |
| Vehicle Mileage at Failure | 83650 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOLLISTON, MA |
| VIN pattern | 5TDBA23CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |