| Issue ID | 759436 |
| Internal NHTSA # | 10304096 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 08/08/09 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | 2004 toyota sienna le driver side door got cracked with out any physical accident to the door or vehicle. I think toyota knows about this defect and that's why they have offered extended warranty the called enhancement warranty up to 5yr/100k miles instead of 3/36k which they are suppose to notify all owners of 2004 to 2007 sienna. But somehow i could not find any complain on nhtsa web site about this defect. Also i would like to notify nhtsa that toyota did not notify all owners about this defect or the enhancement warranty i'm one of the person who was not notify and when i called toyota they said they've send out the letters to all affected owners and since i did not receive any letter in this matter what so ever so i've asked them if their is any way they can trace that they have send me the notification but they said they have no way of telling that they have sent me the letter but they want me to believe that they sent me. So i called couple of my friend has affected year sienna about any notification from toyota about extended warranty both of them said they have never received any notification from toyota. So basically the point i'm trying to make is toyota mislead people about sending out letters to owners and at the same time i'm raising a question what is this warranty enhancement ? If this is the defect that they already know happen to van this should be a recall how good is this warranty when doors are good for first 5 years and it falls apart after ward. This another way to fool people. I'm sure their are lot of sienna owner who had to pay out of pocket for this cracked door where they know it's a defect to begin with. I hope some thing gets done about this and this should be a recall. |
| Vehicle Mileage at Failure | 63000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CORONA, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |