| Issue ID | 742294 |
| Internal NHTSA # | 10286778 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 30/04/09 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | The power sliding door on an '04 toyota sienna would not stay open when the vehicle was on a slight incline. Other times, it would not close properly. On a number of occasions, after the door was opened it began to close by itself hitting the person who was reaching into the vehicle, while the door was continuing to try to close. It took a lot of force to stop the door from closing. On one occasion the force of the door closing bruised my wife's right arm. This is a definite safety issue. Someone could be seriously injured, including being crushed between the door and pillar. This problem was reported to the dealer on three different visits over a six month period. On each visit the technician reported "no problem found" or "working per design and intent at this time." on the last visit, after the technician found nothing again, i went out with the service advisor and was able to demonstrate the problem. Afterward the shop foreman found that the rear hinge bushings were worn. After the bushings were replaced, the door worked as it should. Toyota claims this would have been covered under the original 36 mo. / 36,000 mile warranty, but not under their extended warranty. |
| Vehicle Mileage at Failure | 35441 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAS VEGAS, NV |
| VIN pattern | 5TDZA22C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |