| Issue ID | 710352 |
| Internal NHTSA # | 10256869 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 27/01/09 |
| Component | STRUCTURE:BODY:DOOR |
| Product type code | VEHICLE |
| Description of the problem | The cable of the motor on the right side of door (second row passenger side), which is automatic door had snapped! Could barely open and/or close the door after that. I went to toyota and they told me there was no warranty on it, so since i could barely open the door, i had to pay to get it fixed. Over $1600! I should mention, we have had problems with this door in the past. It would stick, not open properly, so we'd have to close it and re-open it. I brought this up to toyota dealership many times, but they checked and said there was nothing wrong with it. Also, on the right side, which is manual, it sometimes would be "stuck" or, it would open, but would not "latch". It is supposed to kind of lock when all the way open, but it wouldn't. I have complained about this in the past also, but of course when i get to the dealership it works fine. I have called and complained today to corporate and will receive some sort of response tomorrow. So, both doors have problems, where the cable literally snaps and they cannot just replace the cable. They have to replace the entire motor. |
| Vehicle Mileage at Failure | 85000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STREAMWOOOD, IL |
| VIN pattern | 5TDZA23C84SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |