| Issue ID | 958421 |
| Internal NHTSA # | 10491805 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 11/03/08 |
| Component | STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELD |
| Product type code | VEHICLE |
| Description of the problem | Rear lift gate struts replaced on 3/11/2008 by toyota due to rear lift gate not staying open and closing down on top of us by itself. Rear lift gate struts replaced again on 12/18/2009 by toyota due to the same thing happening. Rear lift gate struts are again failing as of 12/2012. Called toyota about it and they will not replace them stating they are out of warranty. The rear lift gate opens slowly, then begins to close down on top of you by itself. The rear lift gate takes great force to stop it from coming down on top of you. The safety mechanism/auto reversal does not seem to work properly as it takes a very strong person to reverse it. A woman or child could easily be crushed by the rear gate as they may not be able to force it back up. Being that these new struts in 2009 were suppose to be "longer lasting" according to toyota, they are having to be replaced much sooner than most consumers would expect. New struts being replaced every 3 years is not what the consumer expects of "longer lasting" struts. At some point, someone is going to get seriously hurt or killed by these defective rear lift gate struts. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 34322 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MINT HILL, NC |
| VIN pattern | 5TDZA22C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |