| Issue ID | 703506 |
| Internal NHTSA # | 10251001 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 21/11/08 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Just over a year ago i started hearing a sporadic sound when making a left hand turn. When i brought it to the attention of the dealer' service department during regular maintenance, they said they found no problem and unfortunately did not indicate the complaint on the service record. I don't believe they took my description seriously at the time. The sound disappeared for a while but reappeared consistently when cold weather arrived this fall. Three weeks ago the steering started to become very hard. It took a week to schedule an appointment, 4 days to receive a part and 5 more days to "fit" the repair in with an estimated cost of $500. They wanted us to wait an additional four days and at first implied there would be no option for a loaner car. Our car has 47000 miles on it and unfortunately we do not have extended warranty. When i presented the original noise, it would have been under warranty. I refuse to drive the car as i nearly had an accident when i tried to turn the wheel and had difficulty. We are still making payments and combined with nearly annual run flat tire replacement issues, this seems a unreasonable repair. |
| Vehicle Mileage at Failure | 47000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLYMOUTH, NH |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |