| Issue ID | 668617 |
| Internal NHTSA # | 10222390 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 19/10/07 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | We had a steering problem with this car for a number of months. The steering would become very difficult and felt as if it was locking up, especially in the middle of a turn. It was extremely difficult to control the car and required much effort. Towards the beginning, it was a bit intermittent. At the first visit to the toyota dealer, we paid for other service in a vain effort to address the problem at the recommendation of the service advisor, as they said they were unable to reproduce the problem; no mention was made of this problem, and no indication was made that an inspection was made to see if this was the source of our complaint even though a tsb had existed for well over a year and numerous complaints had been logged through nhtsa and on the internet. The technicians said they could not reproduce the problem. On the second visit, i referenced the toyota tsb (#10020994 from 01/2007) and they replaced the intermediate steering shaft (i have the original) at my cost! (total of ~$700 for 2 visits). We came close to having accidents in the car before the repair was made. This is an extreme hazard which will likely cause bodily or property harm if toyota does not recall these vehicles soon. A number of similar complaints already exist in your database: 10221808 10220841 10220825 10220825 10189743 10162602 10159496. |
| Vehicle Mileage at Failure | 56000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WILMINGTON, MA |
| VIN pattern | 5TDZA23C84SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 20/10/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | WOBURN FOREIGN MOTORS |
| Dealer's telephone number | 781-933-1100 |
| Dealer's city | WOBURN |
| Dealer's state code | MA |
| Dealer's ZIP code | 01801 |