| Issue ID | 494967 |
| Internal NHTSA # | 10083008 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 30/03/04 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | At 13k00miles, owner noticed excessive tire wear to outside edges of both steer tires. Took to selling dealer to have alignment checked and tires rotated. Toe in was outside specification. Dealer corrected alignment and agreed to replace 1 worn tire. Owner replaced other at his expense. At 22k miles, same type of tire wear apparent on steer tires again. Owner contacts toyota customer service to complain. Toyota agrees to replace 1 worn tire and owner to replace the other. Owner not satisfied with decision. Vehicle is obviously causing abnormal wear to tires. At this rate, owner will be required to replace all 4 tires every year due to a problem with the vehicle. Toyota not standing behind their product, only their checkbook.*ak |
| Vehicle Mileage at Failure | 13985 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KERNERSVILLE, NC |
| VIN pattern | 5TDZA22C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 05/04/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MODERN TOYOTA |
| Dealer's telephone number | 336.785.3100 |
| Dealer's city | WINSTON SALEM |
| Dealer's state code | NC |
| Dealer's ZIP code | 27127 |