| Issue ID | 1276336 |
| Internal NHTSA # | 10855609 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 08/04/16 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | Toyota has offered a warranty extension on defective driver/passenger seatbelt mechanism, however, when i visited the dealer and after they have confirmed that my seatbelts are defective, they cannot provide an estimate on when the parts needed for repair would be available. I opened a case with toyota corporate, however, after numerous phone calls and promises for callback and resolution they have not returned a single phone call. This is a safety issue and needs to be addressed asap not after someone dies in an accident due to defective seatbelts. Symptoms include seatbelts not retrieving, getting stuck, and overall not advancing in or out requiring that they be loose when driving. Seatbelts are getting stuck at different times, but most frequently when being operated such as extended or retracted. Once the seatbelt is stuck, it's very difficult to get it going again such that my spouse had to drive home on a few occasions without the seatbelt. Toyota knows about this issue, but is not doing anything to fix it. |
| Vehicle Mileage at Failure | 100000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LA CRESCENTA, CA |
| VIN pattern | 5TDZA22C94SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |