| Issue ID | 1272876 |
| Internal NHTSA # | 10852927 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 08/02/16 |
| Component | SEAT BELTS |
| Product type code | VEHICLE |
| Description of the problem | The problem: front seat belts intermittently fail to retract. This issue has been observed to occur when getting into the car and fastening the seatbelt. This issue occurs infrequently but repeatedly. Toyota has provided a "warranty enhancement" for this problem. However, the problem cannot be duplicated "on demand" at the dealership (toyota of puyallup), so the dealership is refusing to fix the problem. I have repeatedly explained to the dealership and toyota corporate that the issue is intermittent and cannot be duplicated "on demand", and toyota corporate has in fact affirmed that the issue is indeed "intermittent." but they still refuse to replace the seatbelt mechanism with an updated version that purportedly remedies the problem, simply because the issue cannot be duplicated at the time when the car happens to be at the dealership for servicing. My concern here is that seatbelts are (obviously) an integral facet of passenger restraint during an accident, so i'm perplexed as to why toyota is unwilling to fix a problem that would appear to be related to passenger safety and is -- by their own admission -- known to be intermittently duplicable. |
| Vehicle Mileage at Failure | 90000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PUYALLUP, WA |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |