| Issue ID | 781070 |
| Internal NHTSA # | 10323209 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/10/09 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | I own a 2004 toyota sienna le. The rear passenger door is automatic. One of the reasons why we purchased this vehicle. It has since stopped working. I was bringing the kids home and went to drop off another child. Opened the door with the power button, worked fine. Door would not shut. Turned the power off to the door, still would not shut. Had to drive home with the door ajar. Children needed to get out the drivers side rear door. My husband tried to open the door and could not. He gave it a good tug and the cable snapped. When we called our local toyota dealership, they told us that the motor had to be replaced, to the tune of $2,000. It has not been repaired, since we can not afford that. Researching it on the internet, my husband found that there was a "safety notice" that went out to the dealerships, asking that they check the doors when the vans are in for routine maintainence, to ensure that a new center bracket has been put on the doors, to help alievate this problem. When he called up toyota customer service to ask if we could find out if this was done, he was told no. They do not give that out, and if we had brought the car in for oil changes, it would have been checked. My husband does our oil changes, every 5,000 miles, so there was not need for us to take it in for maintainance. He asked if there was any type of warranty on it, since they would give us no information. He was told no, if we were prior toyota owners, they would help us, but since this is our first toyota product, they were willing to do nothing. Asking to speak with a manager did no good either. He was told they did not want to speak with him. Now, i am bringing the car to the dealership next week to have the steering checked out. It is sticking when you are turning the wheel. You have to manually turn it back. Not sure if i want to buy another toyota product. They do not seem to be very reliable. |
| Vehicle Mileage at Failure | 78000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BARNEGAT, NJ |
| VIN pattern | 5TDZA23C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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