| Issue ID | 778587 |
| Internal NHTSA # | 10321078 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 01/03/10 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | A broken cable interferes with the proper operation of my sliding door and could make it difficult to exit the car in an emergency. The cable that opens and closes the passenger sliding door rusted and snapped a few weeks ago. I found that a lot of other customers have a similar issues and many of them commented that not only is the part expensive, but the replacement of the part also appears to be a major expense. It does not appear that this issue is covered by a recall, but the large number of complaints entered at nhtsa. Gov does suggest that there is a systematic problem with this cable. I called the "toyota customer experience center" three times in the last week. Each time, i waited on hold for ~45 minutes before hanging up. It does not appear that they have an e-mail address to register a complaint. Thus, i am writing to you. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PISCATAWAY, NJ |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |