| Issue ID | 728724 |
| Internal NHTSA # | 10274917 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 23/05/08 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2004 toyota sienna. When the contact attempted to close the automatic door on the rear passenger exit, the door failed and would not close. He had to drive the vehicle with the door ajar. The contact called the dealer and was informed that the automatic door motor or controller failed. He researched the failure and was able to determine that by cutting the cable, the door would shut. The contact cut the cable and the door was able to close. The rear passenger sliding door continued to fail and would not latch or lock. The vehicle was taken to the dealer, but they could not open the door. They concluded that the motor in the door and the locks needed to be replaced at the cost of $2,300. The vehicle has not been repaired. The contact is in the process of notifying the manufacturer. The failure mileage was 160,000 and current mileage was 183,000. |
| Vehicle Mileage at Failure | 160000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SUFFEX, WI |
| VIN pattern | 5TDZA23C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |