| Issue ID | 725358 |
| Internal NHTSA # | 10270018 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 26/05/09 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | 2004 toyota sienna with 70,000 miles. The problem started with an automatic passenger side sliding rear door. After several trips and attempted repairs, from which i was told the problem was i needed to make sure and lubricate the hinges, i gave up on the door being fixed. Tried not to focus on the fact that in the event of an emergency would only be able to remove my children from the driver side. Made sure that my sons car seat was always placed on driver side so that i could get him out and my other children would be able to climb out past him. Resorted to using the driver side manual rear door. I could not get the door to shut after my kids had gotten in the car. I could close the door, but could not lock the door. Had to continue our trip and drive with my kids in the back seat of the van that door would not secure. 2 out of 3 bolts had pulled through the sheet metal of the rear door locking mechanism. Repair shop is trying to now fix the automatic door again. I am told 700 parts and labor. But the manual door i am told that i will need to take to a body shop for repairs. Vehicle never involved in an accident. My husband has looked at the problem and trying to decide if its possible for him to remove the door panel for access to the bolts and mechanism. Because it is apparently an issue with the bolts with no washers coming through the sheet metal. Even after i spend 1000 to have the automatic door repaired, again & hopefully this time it will work. The car still won't be functional for transporting my children because the manual door can't be secured until i have body shop look at repairing. My husband thought he had heard alot of air around the door like it wasn't shut the day before. But as i was in passenger seat i could not distinguish between regular wind noise and if there was anything different. |
| Vehicle Mileage at Failure | 70000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MACCLENNY, FL |
| VIN pattern | 5TDZA23C14SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |