| Issue ID | 714150 |
| Internal NHTSA # | 10260156 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 26/02/09 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | I own a 2004 toyota sienna xle. Starting about a month ago (right when it turned 100k miles) the rear driver's side power door started getting stuck closed and would not open. It made a clicking sound like it was trying to open but it was like it wouldn't unlock (even though the orange part of the level still moved inside to indicate it was unlocked). At first locking and unlocking the door a few times would solve the problem and then it would open fine. The problem has become increasingly frequent and now the door won't open at all. I took it to the dealer and they couldn't get it to open and the technician said that just about everyone with this model has this problem and quoted me $1600+ dollars to fix it - and that's if the door will open again. They also showed me how the replacement motor is a re-engineered part which is further indicative of the defectiveness of the original. There are hundreds if not thousands of instances of this very same failure happening to other sienna owners of this vintage yet toyota won't issue a recall. I called toyota customer service and they just kept saying it has a hundred thousand miles and tough luck. Never mind it's a 4 year old car. They said i'd have to meet with the district manager who'd made this decision and that there was no possible way to ever escalate this matter above that individual. I don't buy that. They also refused to give me this individual's contact information. This is wholly unacceptable. . I have many more cars to purchase in my lifetime and they won't be toyota's if this is how they're going to treat their customers. It seems as though they have no incentive to address this issue as the $3,000 it sounds like everyone is having to spend on their defective doors is a mighty lucrative income source for them. Help. |
| Vehicle Mileage at Failure | 99500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAINT PAUL, MN |
| VIN pattern | 5TDZA22C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
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| Dealer's ZIP code |