| Issue ID | 701061 |
| Internal NHTSA # | 10248944 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 16/11/08 |
| Component | LATCHES/LOCKS/LINKAGES |
| Product type code | VEHICLE |
| Description of the problem | Noticed the powered 2nd row passenger side door started falling to close. I noticed deep scratches on the inside rails/tracking mechanism w/c seem to cause by rollers. The door bracket seem to be rubbing against the body causing deep scratches, looking closer seems the whole door bracket & hinge is about to drop off. Being proactive , i had asked my toyota dealership to consider applying resolution based on tsb el004-04. This was the time when my van is still within 36k/36mnth period per tsb, however i was advised by my toyota dealer during that time that unless they see the issue, they are unable to apply this tsb. Since then i have incurred an estimated mileage: 49,950 when my van started having the problem. Having 2 small kids seated on passenger row, this should be treated as a very serious safety issue that must be resolved asap. This issue has been well documented and is a known issue by toyota since april'04. I've seen items in forums where sienna owners like me having this same problem. Tsbs are only dealt with after the fact. I my opinion, this issue should be considered & treated as a recall. |
| Vehicle Mileage at Failure | 49950 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANTIOCH, CA |
| VIN pattern | 5TDBA23C54SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |