| Issue ID | 656023 |
| Internal NHTSA # | 10212337 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 18/12/07 |
| Component | LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOC |
| Product type code | VEHICLE |
| Description of the problem | Yesterday, my wife opened the power rear door of our 2004 sienna xle to get some items from the inside of the van. As the door got to the apex, she started to reach into the car, but the door slammed down violently hitting her in the back. We had never had a problem before so she tried it again, but stood back this time. The power door slowly lifted up and then suddenly slammed down. This is a heavy door so you would not want to be hit in the head or body when it slams down. I got the same results when i tried it. Apparently toyota has a service bulletin out about this problem and there is an ongoing investigation. I sure hope this gets figured out before a child gets hurt! Toyota dealer acknowledged the problem and is working with to replace necessary parts for little to no cost. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 15/07/04 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |