| Issue ID | 632827 |
| Internal NHTSA # | 10192990 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 11/06/07 |
| Component | LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOC |
| Product type code | VEHICLE |
| Description of the problem | Relating to current investigation of 2004 toyota sienna rear liftgate strut failure nhtsa recall campaign number: ea06020). My wife has a 2004 sienna xle with the power liftgate and the struts just failed, causing the liftgate to close and requiring help from a friend standing nearby to help her hold it up to remove our children's stroller. I looked at it this evening and noticed grease around one of the cylinders where the seal had obviously failed. While i was looking at the struts i took my hand off of the hatch for a second mistakenly thinking that the power assembly would hold it up and it immediately came down and hit me in the head, causing luckily only a headache. After researching the problem and finding the ongoing investigation i wanted to add my name to the list of complaintants and suggestions that toyota be required to fix the defect and replace the struts. Note: i entered 2 in the number of failures box since both struts failed and i entered 1 in the persons injured because it did hit me in the head hard enough to give me a headache ,and i am a 200 lbs man. My fear was that if it would have closed on one of my children that it could have caused serious injury. I will be shopping tomorrow for replacement struts from an aftermarket dealer because in my research i have found people on their 2nd, 3rd, and even 4th sets of struts replaced under warranty. Unfortunately, my sienna was conveniently at 39,000 miles, 3,000 miles out of warranty. *ak |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARIETTA, GA |
| VIN pattern | 5TDZA22C34SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | SANDY SPRINGS TOYOTA |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |