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2004 Toyota SIENNA Latches Locks Linkages Doors Latch Problems, Complaints and Defects

Issue ID	629641
Internal NHTSA #	10190408
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	SIENNA
Model Year	2004
File date	08/05/07
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Product type code	VEHICLE
Description of the problem	a month or so prior to this incident, i took the 2004 toyota sienna to the local toyota dealer and asked them to check the door latch on the driver's door - it was making a popping sound. I was told it would not hurting anything ,and some time in the future bring it in and they will order the part and take the door panel off to replace the latch. Well, on tuesday, may 8, 2007 i opened the door and the latch broke in half, and the part connected to the door broken the metal around the latch, and it fell into the door. When i lowered the window several hours later the window fell of the track and down inside the door. - it would not raise back up, so i took it back to the toyota dealer, and after waiting for 3 hours ,i was told the clips were broken, and they would have to order a new window with clips attached. The window was put back in place, and i was told not to roll the window down or it would fall off the track again. - the service department at the toyota dealer was going to charge me $106 for putting the window back up. I was told this labor charge and the charge to replace the window/clips, or the door latch , actually the door would have to be replaced, would not be covered under my extended warranty. - i was not informed that it was not covered under my extended warranty until they were charging me for the labor of putting my window back on the clips. So, they did not charge me anything - after i argued with them about this. - the next day, i had someone else look at the clips, window and the track holding the window. - the clips are not broken, just unglued from the window - because the track bent when the broken door latch part fell into the door. *ak
Vehicle Mileage at Failure
Number of Occurences	2
Source of the issue	NHTSA WEB SITE
City and State	HOT SPRINGS, AR
VIN pattern	5TDZA23C44SXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	02/10/03
Was original owner?	Y
Anti-lock brakes	N
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	ORR TOYOTA
Dealer's telephone number	501-525-6633
Dealer's city	HOT SPRINGS
Dealer's state code	AR
Dealer's ZIP code	71913

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

XTA111930B0154404 WF0JXXGAHJHD05548 JTMR63FV10D037903 ADMXF80SA84502835 RFBT72011A2707986 JM1BJ2224X0126887 KNAFX412BDA802124 WDD2130041A005084 5XYPGDA53HG223909 2T1BURHE6HC784638 VNKKV12320A302205 NMTK33BX90R249923

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2004 Toyota SIENNA Latches Locks Linkages Doors Latch Problems, Complaints and Defects, Recalls and Failures

2004 Toyota SIENNA Latches Locks Linkages Doors Latch Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?