| Issue ID | 518636 |
| Internal NHTSA # | 10102816 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 19/10/04 |
| Component | FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY |
| Product type code | VEHICLE |
| Description of the problem | Attempted to start our 2004 toyota sienne van in the driveway of our home. The van died immediately after starting and could not be restarted after several attempts. My wife removed our 3 and 4 year olds who were strapped in the third row and used another vehicle to get them to school. Returned an hour later with a friend who was going to help start car. While attempting to start the van, a strong odor of gasoline was smelled and it was discovered there was a massive gas leak and gasoline was pouring out from under the van. Atempts to start the vehicle were stopped immediately. The van was towed to windward toyota in kaneohe, hawaii. The service technician who inspected the van told my wife the service technician who did the gas tank/fuel line during the recall warranty service did not reattach the gas line to the tank properly probably since they were rushing to perform recall warranty service on many vehicles. This was the second van at this dealership he knew of being serviced for the exact same problem. His explanation was unacceptable and we decided to review nhtsa website. Upon reviewing complaints on nhtsa website, we discovered there were 9 other reported incidents involving massive gas line/tank failure. We found this alarming since we reviewed over 100 comlaints filed on the 03 sienna,and 04 rav, sequoia, tundra, and 4runner. No other vehicle reported any fuel tanl/line problems. A fuel leakage problem can have catasrophic results especially since young children in car seats are often in the third row. We no longer feel safe owning and driving this van and want toyota to purchase van back from us. |
| Vehicle Mileage at Failure | 20984 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KANEOHE, HI |
| VIN pattern | 5TDZA23C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 12/09/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | U |
| Transmission type | MAN |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | KAIMUKI TOYOTA |
| Dealer's telephone number | 808 735 1737 |
| Dealer's city | HONOLULU |
| Dealer's state code | HI |
| Dealer's ZIP code | 96816 |