| Issue ID | 696761 |
| Internal NHTSA # | 10245309 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 07/02/08 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | Initially the dr side low beam headlight would not light. Dealer replaced bulb and ecu module. Warranty replacement. Cause was reported the ecu failed. Months later the dr side low beam headlight failed again but after the one year repair work warranty. This time it was reported to be the bulb and was replaced, dlr. Would not warrant the work, even the extended warranty supposedly did not cover. Cost to cust. Was $395. Currently the passenger side low beam headlight has quit working, several months ago and cust. Bought direct replacement bulb and installed it. That did not remedy the problem. It appears that the ecu for the passenger side low beam headlight may be faulty. It has been reported that costs for the ecu and dlr labor to replace would cost about $800. This seems to fall in the safety category and should be a recall and warranty work. Different dlr states that they can diagnose for $125 and determine the problem. Oh what to do! Please help. All for seemingly a burned out headlamp. The service attitude and associated costs by the mfr. And dealers are piracy to say the least. I wouldn't mind paying my way but this seems to be a problem that is more widespread than just a few. Even in some other models. Unconscionable policy! |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VACAVILLE, CA |
| VIN pattern | 5TDZA22CX4SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |