| Issue ID | 671823 |
| Internal NHTSA # | 10224984 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 11/04/08 |
| Component | EXTERIOR LIGHTING:HEADLIGHTS |
| Product type code | VEHICLE |
| Description of the problem | I own a 2004 toyota sienna with 76,000 miles on it. I was one of the first owners when the new model was introduced. It has been well maintained through molle toyota, kc mo that i have been pleased with prior to this incident. I had some problems with it initially and toyota motor sales always took care of it and provided excellent service and follow up. However, the reputation that they have built over the course of 4 years has come unraveled. One of my headlights went out recently and i took it in to the dealer to get fixed, assuming it needed a new bulb. I was presented with a projected price of $ 900. 00 to fix one headlight. $ 800. 00 of this was a ? Igniter? Part from toyota and $ 100. 00 of this was labor from the dealer. I filed a complaint with toyota motor and it was bounced back to the dealer who delivered the message that there was no other option but to pay this, due to the high mileage. Clearly, this is a safety issue as i can not afford to fix this and can not drive the car without headlights. A realistic repair expectation would be to replace a bulb. This is an outrageous expense that toyota should incur. Thank you, patrice lofquist |
| Vehicle Mileage at Failure | 76000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OVERLAND PARK , KS |
| VIN pattern | 5TDZA22C54SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 10/11/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MOLLE TOYOTA |
| Dealer's telephone number | 816-942-5200 |
| Dealer's city | KANSAS CITY |
| Dealer's state code | MO |
| Dealer's ZIP code | 64114 |