| Issue ID | 530999 |
| Internal NHTSA # | 10112380 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 23/12/04 |
| Component | EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. |
| Product type code | VEHICLE |
| Description of the problem | Attention: safety problem / design flaw in order to listen to the stock toyota dvd player that comes factory installed through the van's cabin speakers, the volume of the stereo must be turned almost all the way up to a volume of over 53. The other audio source (cd, radio, tape) are normally listened to at a volume of about 34. When the dvd player is stopped and another audio source (cd, radio, tape) is played , the volume level in the van instantly becomes deafening and startling. This has happened several times in which the driver has been startled to the point of almost loosing control of the vehicle and temporary hearing damage of several occupants has also resulted. This design flaw has been brought to the attention of the local toyota dealership on two occasions. They have been in contact with the toyota factory engineers and they were told that this is "normal" operation and no corrective action by toyota has been indicated. This is definitely not "normal" as a vehicle collision or hearing damage should never be the direct result of changing the audio source. This is a serious problem t that should result in a expeditious recall that results in the equalization of the volume levels for all audio sources (dvd, cd, radio, tape) in the vehicle.*jb |
| Vehicle Mileage at Failure | 50 |
| Number of Occurences | 13 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VENTURA, CA |
| VIN pattern | 5TDZA22C64SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 15/03/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | VENTURA TOYOTA |
| Dealer's telephone number | 8056500510 |
| Dealer's city | VENTURA |
| Dealer's state code | CA |
| Dealer's ZIP code | 93003 |