| Issue ID | 923457 |
| Internal NHTSA # | 10460811 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 30/03/11 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Sienna 2004 has had a defective door from about 40-45,000miles. It was intermittent for years until on 3/30/11 it totally quit working. I could never diagnose the reason why it would only work sometimes. Was it related to heat, moisture.... There was no correlation. It quit working. There needs to be a recall not an "extended warranty campaign" but a recall. Also my hatch rear struts that hold up the rear hatch have failed. Hit me in the head failed. I did get those fixed and again there was an extended warranty "campaign" which means select vans are repaired but not all of them. If you look through the complaints that have come in (and can you imagine all that have not even been documented?) then you will see that those sienna 2004s that have the vin # that begins: 5tdza23c... Have numerous complaints on the same issues that being the electric door assembly and/or the rear struts on the hatch. Now instead of an "extended warranty campaign" toyota needs to recall and open up the repair to all vehicles. I was told that i should get a new vehicle because they didn't want to repair my old one or deal with the van. My van lies outside of the warranty by 11,000 miles that is it. Even though i have documentation that the door was not working at 126,000 miles they will not repair because it is over 120,000 miles. Today my van has 131,000 and they will not consider unless it is a recall. Please review and categorize these complaints. If you need me to analyze them i will. Contact me. Toyota has unsafe vehicles . |
| Vehicle Mileage at Failure | 126000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BRECKSVILLE, OH |
| VIN pattern | 5TDZA23C74SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |