| Issue ID | 779586 |
| Internal NHTSA # | 10321779 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 29/08/08 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Right side power sliding door sticking. Must manually pull handle to get door to unlatch. Once the door is in motion, you can control(open/close) with key chain controller or both power buttons inside vehicle. Same problem if the door is in open position, door latch will not released with any power buttons, must manually pull handle to get door to unlatched. Dealer cleaned and lubed door on 8-29-2008 at 84,734 miles. Charged $21 for service. Later in evening same problem occured, i took the sienna back to dealership the next day. Service technician said it needed a new(door) motor and would cost $1,500. I was shocked since the day before they had claimed everything was ok and it was only $21. Needless to say, the door has not been fixed, i feel it is a major safety concern and it is sad to learn that there are a lot of people having the same problem. The problem seems to be consistent between 75,000 to 85,000 miles. Would appreciate if you could look into this problem. |
| Vehicle Mileage at Failure | 84734 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MOORPARK, CA |
| VIN pattern | 5TDZA23C24SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |