| Issue ID | 574228 |
| Internal NHTSA # | 10146646 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 17/07/05 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Pages 155 and 156 of my 2004 toyota sienna states "to prevent the battery being discharged, the lights will automatically turn off when the key is removed and the door is left opened with the switch at "door" position for 20 minutes or more." however, when my side door or rear hatch is left opened, the feature does not work. I informed toyota's corporate office in california of the problem and was told that my complaint was the first time they heard about it. I told her that i found it hard to believe my complaint was the first since i read about the problem on various online message boards. She said information on message boards cannot be verified. I later discovered that my complaint was not the first because others have complained about the problem to toyota as well. It should be noted that the previous generation of toyota siennas had the battery saving feature on all doors. When i called the dealership (gateway toyota in nj), their showroom specialist (maryann) agreed with me that the interior lights should turn off after 20 minutes if the doors are left opened. When i demonstrated the problem to them, they called toyota's corporate office to report the problem. The person from gateway toyota said toyota's official response was that the battery saving feature only applies to the front doors. When i called toyota again, i was told that it was a misprint in the manual and they were working on it. When i asked for a definition of "working on it", i was told that toyota was working on revising the manual but not fixing the problem. I had learned that people who have purchased a 2004 toyota sienna after me had their manuals altered in such a way that the areas mentioning the battery saving feature had been covered up by a white piece of paper. I was also informed that toyota corrected the problem on their 2005 models. *nm |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | 3 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FREEHOLD, NJ |
| VIN pattern | 5TDZA22C04SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 05/08/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | GATEWAY TOYOTA |
| Dealer's telephone number | |
| Dealer's city | TOMS RIVER |
| Dealer's state code | NJ |
| Dealer's ZIP code |