| Issue ID | 1338253 |
| Internal NHTSA # | 10929561 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 29/08/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | On august 29, 2016 we were awoken by the fire department at 3:30am letting us know our 2004 toyota sienna was on fire in the driveway. They were able to break into the van and contain the fire but the vehicle was completely burnt up on the front right side and a total loss for our family. It appeared to be an electrical fire under the dashboard. We filed a complaint/claim with toyota the following week and as of december 2, 2016, still have not gotten a resolution and have not been cleared by toyota to even tow the vehicle. We have placed numerous calls to their customer service division. Initially, we were told claims department has up to 30 business days to respond to the claim. Once we exceeded the 30 business days |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MADISON, MS |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |