| Issue ID | 718672 |
| Internal NHTSA # | 10264018 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | SIENNA |
| Model Year | 2004 |
| File date | 27/03/09 |
| Component | AIR BAGS:SIDE/WINDOW |
| Product type code | VEHICLE |
| Description of the problem | We bought our sienna new from a toyota dealer. We requested leather interior and paid extra and it was installed. We later found out that this work was not done by the dealer but was subcontracted and toyota parts were not used. Subsequently 13 days ago i hit a pothole and the passenger side curtain air bag deployed. We noticed a warning sticker on the car that said that non factory seat covers must not be installed because of the side air bags. I contacted a local toyota dealer service manager who felt that toyota should inspect the vehicle. He then developed pneumonia and was unable to work. I contacted toyota. They took all the details. They refused to examine the vehicle and suggested i refer it tom my insurer for repair. Clearly toyota policies had not been adhered to by the dealer. Toyota refused to even consider sending out a warning notice or the performance of any safety evaluation of our or any other car. As there had been a breach of their own policies i find this to be an astonishing response. Above all i want my family and others to be safe. I feel the manufacturer should at least inspect a vehicle under such circumstances. |
| Vehicle Mileage at Failure | 61000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEXINGTON, KY |
| VIN pattern | 5TDZA23C34SXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |