| Issue ID | 1697835 |
| Internal NHTSA # | 11364675 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | SEQUOIA |
| Model Year | 2018 |
| File date | 23/09/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I took my 2018 toyota sequoia (vin: [xxx]) on september 23, 2020 for the six-month toyotacare service to american toyota located at 5995 alameda blvd ne, albuquerque, nm 87113 with the assumption that the six-month toyotacare service will include fixing any pending safety recall. However, after the service, when i checked the paperwork, i found out that the pending safety recall (manufacturer recall: 20ta02, nhtsa recall: 20v012) was not fixed and it was claimed that there were no safety recalls associated with the vehicle (see the attached paperwork). I called the service department at the american toyota and the service representative didn't give me a reasonable reason so i demanded to talk a manager. The manager didn't know why the safety recall was not fixed so he promised to do some investigations and get back to me. Later, a senior manager from the american toyota called me and gave me the following reasons for not fixing the safety recall: - i specifically didn't ask for safety recall to be fixed - american toyota didn't have a certified technician available at that time to fix the safety recall - american toyota made false statement on the service paperwork that there was no safety recall associated with the vehicle when i talked to the senior service manager at american toyota, he promised to get the database and paperwork updated soon but as of today (three weeks later) i have not received a corrected paperwork from the american toyota. I see this a systematic issue at american toyota to falsely mark the service paperwork as no pending safety issue if the customer didn't ask for fixing a safety issue and/or if a certified technician is not available. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 18000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALBUQUERQUE, NM |
| VIN pattern | 5TDBY5G19JSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |