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2004 Toyota RX300 Equipment Problems, Complaints and Defects

Issue ID	946109
Internal NHTSA #	10480123
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	RX300
Model Year	2004
File date	01/05/11
Component	EQUIPMENT
Product type code	EQUIPMENT
Description of the problem	After only about 3-4 years use, the rubber cover on the hatch release handle (the exterior handle of the rear hatch) of our 2007 toyota prius has melted into a sticky tarry black rubbery gooey mess. I can best describe it as being a viscous black glob like roofing tar. To open the hatch, you have to touch this black goo each time, which makes it difficult to operate the hatch release. We believe this melting process started at about the 3 yr. Mark. I thought that this might be a singular issue, but have found that this has happened to several car owners. Toyota knows about this, and is selling the entire wiring harness for $96 plus repair costs, and has done nothing about a recall. From a safety perspective, this means you can experience extreme difficulty opening the rear hatch (a life safety access point), and will get sticky black tar on you from the melted down rubber cover of the exterior hatch release handle. To me, this is both a serious life safety issue and a serious quality defect that toyota is opting to ignore and only fixing on vehicles with extended warranties, since the failure appears to occur at around the 3 year mark. I am aware of the outstanding work done by nhtsa on other safety issues, so i am asking for your agency to take a look at these instances and also to inquire from toyota why they are not recalling these handles that are melting. A door handle or hatch handle should be made to last more than 3 years. For more reports of this problem, please review this forum: http://priuschat. Com/forums/gen-ii-... Runk-hatch-release-rubber-piece-melted-4. Html thank you for your assistance!
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	RICHMOND, VA
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?	Y
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?
Anti-lock brakes
Cruise control
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SJNFAAZE0U6018323 MRHGD387052P00239 SALVA2BG6EH881748 WAUZZZ8E04A265550 JF1BRDKZ4BG027524 SJAAB1ZV8HC012489 2G1FL1FP2F9800947 YV2RT60AXLA864584 WBASP61040C754763 WVWZZZ1KZ6M749598 WA1BV74LX7D019496 WDD1690071J113379

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2004 Toyota RX300 Equipment Problems, Complaints and Defects, Recalls and Failures

2004 Toyota RX300 Equipment Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?