| Issue ID | 1678978 |
| Internal NHTSA # | 11342635 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 14/03/20 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | On march 14, 2020, and at 12:30 pm, i crashed into the front of a parked small subaru suv on my private community street, which was at low-speed (10 mph) but the front of my car was badly damaged and cost me about $17,000 to fix it! While nothing happened to the other vehicle except some minor scratches on its front bumper! Also, my left leg was injured because of the harmful knee airbag, and god knows what would have happened to me if the accident was at a higher speed, or on the freeway? Or what will happen to me if another accident happens in the future at a higher speed, or on the freeway? So, i sent a complaint letter to toyota and asked them to return the car and cancel my contract with toyota financial services. But they denied my complaint and said that they do not believe the concern is the result of a defect in materials or workmanship! While i had told them that my complaint and concern is about safety issues and that vehicle is not safe at all, because the body of the vehicle is very weak and cannot save my life if another accident is likely to occur in the future at a higher speed, or on the freeway. And after that accident, i cannot trust my car anymore, but they just ignored me! I still cannot believe that a minor accident can cause that much damage to my car, while the car i crashed into was not damaged at all! The pictures of the cars and my injured leg are available upon request. |
| Vehicle Mileage at Failure | 10 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GILROY, CA |
| VIN pattern | JTMA1RFV5KDXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |