| Issue ID | 1650675 |
| Internal NHTSA # | 11316839 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 14/02/20 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | 2 issues with this brand new 2019 xse hybrid rav4. 1) fuel tank never fills up as gas pump clicks off at 9. 5 (3/4 full) at gas station. This is now all over the news and blogs, and toyota seems to have acknowledged the issue, but no solution yet . 2) after toyota dealership performed brake recall service on dec. 8, 2020 (at less than 2k miles), the front brakes whistles or squeaks loudly whenever i apply brakes at low speed (at or less than 5 mph). When i arrived at dealership to speak with service manager (scott), technician was assigned and rode with me and confirmed the low brake speed squeal/whistle. After 2-3 hours, a different technician who was assigned to look at it claims "no noise observed after test drive, operating as designed." funny how they assigned 2 different technicians - one who observed the noise upon arrival, and the 2nd one who looked at it and claims no noise. When driving out of dealership service area, the low speed (<5mph) brake noise squeal was and is currently still there. Dealer continues to claim cold weather or moisture may be the cause (really - that sounds amazingly false!) and refuses to acknowledge or repair the brake noise issue. It's as if the dealership (stevens creek toyota, san jose) is waiting for a recall vs. Acknowledging the issue so toyota corporate will reimburse dealership for the repair cost for the brake noise issue. Car currently only has 4k miles. |
| Vehicle Mileage at Failure | 2000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HILLSBOROUGH, CA |
| VIN pattern | JTMEWRFV7KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |