| Issue ID | 1716068 |
| Internal NHTSA # | 11387078 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 07/01/21 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Fuel tank will not fill completely. When fueling, the pump consistently shuts off before tank indicator reaches "full". Toyota is aware of this issue but refuses to fix my vehicle despite the customer support program notification which is currently occurring. I visited my dealer who was able to fill the tank by repeatedly adding small amounts of gasoline each time the fuel pump shut off. New jersey, where i reside, does not allow for self-service filling and it is not practical, nor safe, to fill the vehicle in this manner. Toyota acknowledges that there is an issue with the shape of the fuel tank and/or the fuel sender gauge. Given toyota's unwillingness to address this known issue, and the hazardous situation created by repeatedly restarting the fuel pump after each shut-off in order to reach "full" on the tank, toyota should be mandated to initiate a recall of all affected vehicles, where "affected" includes all vehicles that fail to fill the tank after the initial shut-off of the fuel pump. |
| Vehicle Mileage at Failure | 300 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOBOKEN, NJ |
| VIN pattern | JTMDWRFV7KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |