| Issue ID | 1642036 |
| Internal NHTSA # | 11307445 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 29/01/20 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I bought my new 2019 toyota rav4 hybrid xse and took possession on january 3 2020. Since then, i have refuled multiple times and noticed it would not take more than 9-10 gallons of gas from empty. I found myself refueling more times than my previous vehicles. When researching prior to purchase, the vehicle says it has a fuel capacity of 14. 5 gallons and 580 miles per tank. I have never been able to get more than 9-10 gallons and it has always shown gas range in the 400 miles per tank. It has never given me anywhere close to 580 miles per tank. I took it today to the dealership after calling toyota on january 30th and the dealership said that all cars have a 4 gallon reserve tank. This was their response to the problem although i am sure nobody would like to find out how many gallons a car has in reserve after the refuel light is on for obvious safety reasons. When i refuled all my previous cars, the capacity was at least what it said on the manual or more. It has never been a difference of over 38% from what the manual says to what this vehicle can actually take when refueling from empty with the refueling warning on and the refueling light on. It is dangerous to try and follow toyota's official fuel capacity and range for this vehicle. If you follow the official range stated by toyota in the manual and vehicle information, drivers can run out of gas thinking the car has actually 14. 5 gallons instead of 9-10 and a range of 580 miles instead of the actual 400 mile range. *ln*jb |
| Vehicle Mileage at Failure | 1584 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROGERS, AR |
| VIN pattern | 2T3EWRFV2KWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | STEVE LANDERS TOYOTA |
| Dealer's telephone number | 479-845-1444 |
| Dealer's city | ROGERS |
| Dealer's state code | AR |
| Dealer's ZIP code | 72758 |