| Issue ID | 1621064 |
| Internal NHTSA # | 11281827 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 22/11/19 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2019 rav 4 hybrid a few months ago. Each time i have filled the fuel tank, i have filled it until the fuel nozzle clicks off, but the tank never registers more than 3/4+ full. I have tried filling the tank at several different gasoline stations. I took the car back to the dealer's service dept. A few weeks ago, and they told me they could find nothing wrong, and they were able to fill the tank to full. However, i suspect that may have been accomplished by not inserting the nozzle completely into the fuel tank, because i spoke with the service department again today about the continuing problem, and that's what they told me to do. They also offered to accompany me to a gas station, implying that after decades of driving, i don't know how to fill a gas tank. Fortunately i logged onto the nhtsa website, and i see that many others have encountered the same problem. Something is wrong with the 2019 rav 4 hybrid fueling system, and the fix can't be to not fully insert the nozzle into the tank, or continue filling the tank after the nozzle clicks off. Doing so circumvents built in safety and environmental features, and is dangerous. It also negatively impacts the driving range that we have on a tank of gas. |
| Vehicle Mileage at Failure | 1200 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WELLFLEET, MA |
| VIN pattern | JTMRWRFV6KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |