| Issue ID | 1598289 |
| Internal NHTSA # | 11253483 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2019 |
| File date | 04/09/19 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My 2019 rav4 xse hybrid model was recently purchased and i began to notice some discrepancies in what the vehicle had advertised for dte versus size of the tank. The vehicle's manual says this car has a 14. 5 gallon tank, but the last 3 times i had gone to refill, the pump usually shuts off around 9-11 gallons and the meter jumps back to the full mark. The manual also says there's a 2. 2 gallon reserve for safety, but that math does not add up to how much i fill up when the gas light turns on. 30mi left on dte, i usually run it until i have about 10mi left and even then upon refuel i barely break the 10 gallon mark, so where's the other 2. 3 gallons (minus the 2. 2 reserve)? I currently get on total average 38. 8 mpg. After a full refill, the needle is at the full mark, my dte at the time usually reports 475 mpg, but each time my refill light comes on, my odo meter (i reset each time at refuel) only has me at about 380-400 miles driven. Now, i get that dte dynamically changes, but with over 100 estimate miles difference? That's completely insane and false advertising. I've also noticed that everytime i restart my car, the dte always somehow loses a few miles from the last reported number. So say i have 400 miles and drove 20 in trip a (dte ~380mi), i would turn off the car, turn it back on, and the dte would report 373 or something in that ballpark. Each and every time the dte always seems to reduce upon engine start, which gets me closer to my total mileage by refuel around 380... A far cry from the initial ~475mi. There's been numerous reports from others regarding the same issue and it's completely disheartening to have spent so much money on a hybrid vehicle no less that i can hardly get 400 miles on a full tank with a constantly fluctuating dte measurement. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MONTEREY PARK, CA |
| VIN pattern | JTMEWRFV2KDXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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