| Issue ID | 1477275 |
| Internal NHTSA # | 11104208 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2018 |
| File date | 01/06/18 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | The windshield cracked after being struck by a small rock during normal driving and then the crack went across the drivers side of the windshield right across my field of view as a driver. The windshield was cracked on june 1st and i contacted 4 glass replacement companies and was told the part was on back order 3 to 8 weeks. I contacted the dealership and toyota and i was told they will order the part. I got contacted on june 26 by john from toyota that the windshield was in at copeland toyota in brockton ma. I contacted the glass company and they were advised the part was not in at copeland. I contacted toyota today and was told by them that they were given the information from anthony at copeland toyota that the windshield was in. I asked to speak with the supervisor at toyota and was told that they were unavailable. I currently have a cracked windshield that can't pass massachusetts inspection because of the windshield. I have now been told by toyota that they do not know when they can get me a new windshield. |
| Vehicle Mileage at Failure | 5000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WHITMAN, MA |
| VIN pattern | JTMBFREVXJJXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |