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2018 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

Issue ID	1512623
Internal NHTSA #	11150699
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2018
File date	28/08/18
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	On 8/28/18 my rav4 sunroof exploded on hwy. 51 in a 45mph zone just north of minocqua, wi, about 15 mi from my home. I do not have a cell phone so drove home and immediately called toyota rhinelander, wi 2018. After explaining the situation and. Asking what my next step should be, i was told to call my insurance rep.. As they did not cover glass breakage. After i got the sunroof repaired, i wrote a letter to toyota headquarters and toyota rhinelander dated 9/16/18 outlining my concerns. My requests were two-fold: 1) that they need only to reimburse me for my minimal repair costs: about $350, and 2) that someone tell me how, by whom, and to what agency this incident would be reported. My letters went unanswered. I contacted rhinelander on oct. 25, 2018 and was advised to call a hot line number. I did so immediately and was promised a call the next day. I did not receive a call back; a week later i called again and was assigned a case manager. The end result was a denial of my request. Again, the reason given was that they could not assess the situation because ii did not bring he car into toyota for an inspection after the explosion (and, nobody told me that i needed to do this). I understand the person i talked with is no longer with the company. The most important factor here is safety. Had the door to the sunroof been open , i could have been sprayed with glass, seriously injured or involved in a traffic collision. The deafening noise alone was enough to possibly cause a serious mishap. There are many websites, including consumer reports, that report these explosions, yet i was told by rhinelander that they never heard of an explosion, and a stone probably caused the incident. I will be happy to furnish a copy of my letters and notes or answer any questions. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	5250
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MANITOWISH WATERS, WI
VIN pattern	JTMDFREV7JDXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	16
Drive train type	AWD
Transmission type
Vehicle speed	45
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHKM81EFPU195449 SJNFAAZE1U0210130 Z94CB41BBHR453994 5TDYK3DC5CS254159 WAUZZZF27MN074094 1XKAD49X39J252501 WF0JXXGAHJHD08259 TMADB51CP9J031115 JN1TANY62U0001204 X7LRJC2AX63980885 WDB1240881F289254 SJNEAAK11U4069125

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2018 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2018 Toyota RAV4 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?