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2017 Toyota RAV4 Structure Body Problems, Complaints and Defects

Issue ID	1491179
Internal NHTSA #	11121136
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2017
File date	16/08/18
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	From the iihs website: "the toyota rav4 was redesigned for the 2013 model year. Although toyota reinforced the structure in later model years on the driver side to improve occupant protection in small overlap frontal crashes, no such changes were made on the passenger side." for the 2013 redesign, toyota knew enough to correct the structure on the driver's side to remedy the iihs's rating of poor; however, this correction was not made bilaterally and the passenger side is still compromised. At the time i purchased the rav4, the passenger side small front overlap test was not being conducted by iihs, and it was not disclosed that the change was made only to the driver side. The sales gm at the dealership assured me that my car is still safe and remains an iihs top safety pick. I opened a case with toyota and received a call from a case manager who said the car meets federal safety guidelines and has a five-star safety rating with nhtsa. He called the small overlap front crash test something to the effect of "overly aggressive" and "very specialized." he stated that because there is not a "chronic product defect" to my specific vehicle and that my "complaint is with the product design" that there is "nothing for toyota to do." if this particular type of crash test were so specialized and unimportant to toyota, they would not have made adjustments to the driver side, which at the time was the only side being tested. I am extremely disappointed in toyota for failing to make the adjustment bilaterally, in my opinion, put me in a position where i purchased the car under false pretenses. I chose the rav4 because at the time, it received all good ratings in the various crashes which had been conducted. The fact that toyota is unwilling to take responsibility for this misrepresentation is startling for a company that has used safety as the foundation for its reputation.
Vehicle Mileage at Failure	9964
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MERION STATION, PA
VIN pattern	2T3RFREVXHWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5XYKT4A69EG461449 WAUZZZ4G4HN059072 YTYHP314500032587 KMHJG31RPYU174534 WF0FXXWPCFKM37195 WP1AD2A25GLA70430 3N1AB8DV9MY240813 WVWZZZ1KZ8P044771 WBA5A32060D791142 WBA5V31090AK89555 VF1K2JR0251655683 WEB62858713118598

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2017 Toyota RAV4 Structure Body Problems, Complaints and Defects, Recalls and Failures

2017 Toyota RAV4 Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?