| Issue ID | 1403572 |
| Internal NHTSA # | 11019986 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | RAV4 |
| Model Year | 2017 |
| File date | 23/08/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | I purchased a new 2017 toyota rav4 in april and this incident happened in august. While driving on i15, i heard a loud explosion like a tire blowout followed by sounds of breaking glass and then wind. My sunroof had "exploded". I pulled off the road and examined the roof. There was no indication anything had struck the glass or my vehicle. The inside "visor" was closed at the time as was the sunroof. I had not passed under any overpass or other overhead structure i took the vehicle to the nearest dealer and they reported the incident to toyota. Toyota denied the "warranty" since i could not "prove" the glass had not been struck! The dealer replaced the glass at no cost "one time warranty". I am concerned this problem will reoccur since there was no cause determined. Photos attached |
| Vehicle Mileage at Failure | 3020 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIEGO, CA |
| VIN pattern | JTMDFREV1HJXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |