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2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects

Issue ID	1474811
Internal NHTSA #	11102198
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2017
File date	16/05/18
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	Front rotors caused the front end and steering wheel to vibrate terribly when driving the speed limit of 70 mph when you just touch the brake peddle. The rav 4 2017 only has 14,900 miles. I brought rav 4 to dealer for normal 15,000 mile maintenance. I was told the rotor need to be resurfaced... For $180. 00.... Called it "normal wear and tear" it appears that in colorado or mountain areas that rotor normally need to be resurfaced. The rava 4 front end shook violently almost lost control of steering the rava 4 at 70 mph. Then dealer said oh that is normal, we have to resurface rotors of rav 4 (2017) in this area all the time. On may 16, 2018 i called 800-331-4331 toyota us head quarters and spoke to customer service rep. Case # 1805162014 and he said he would call the autonation toyota service manager on arapahoe in colorado and get back to me in a few days. Well on may 31, 2018 customer service from toyota called me after i spoke with on may 30, 2018 to andrea, explaining the situation. The offical response was oh that is just normal wear and tear for rav 4 2017 rotors... It is your cost if a recall is issued on the rotors you will be notified! The rest of the story, i took a trip from denver, co to phoenix, az may 3, 2018. I had approx 13,000 on the rav 4., which requires driving down hill from flagstaff, az ... Approx. 120 miles. That mountain driving resulted in the rav 4 braking to cause the severe shake of the steering wheel and almost loosing control of rav 4 at 70 mph. The cruise control slows the car down as you approach other slower vehicles and if you just touch the brake peddle the rav 4 wants to shake the rav 4 apart! You loose total contol of rav 4 if leave foot on brake peddle.. Toyota says that is just normal wear and tear ... Well at speed limit on inter state .. These rotors can cause to high speed accident!!!
Vehicle Mileage at Failure	14000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CENTENNIAL, CO
VIN pattern	2T3DREVOHW5XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WAUZZZ8P87A213850 3GNAXUEV4KL275959 W0LPF6EJ9A8021660 1HGEM21174L032009 YV1FS7050B2006876 KMHK281GULU054303 6G1YK52A43L988785 W0LSD9EG2D4088411 2LMTJ6LR9GBL86658 JKAEXMJ1XBDA75958 WAUZZZ8P67A016014 3C6RR7KT5FG517755

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2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects, Recalls and Failures

2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?