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2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects

Issue ID	1406982
Internal NHTSA #	11022755
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	RAV4
Model Year	2017
File date	13/08/17
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	Purchased my new rav4 on 12/2017. On 8/13/2017 i was at a drive through and stopped at the end of the line and the service brake when i pressed the peddle the brake was firm and stopped correctly. The line moved and i lifted my foot off of the service brake and the line stopped and i applied the service brake peddle and had to press the peddle further than i pressed the peddle the first time i stopped in the line. While stopped in the line the second time the rav4 started to roll forward and i had to press the service brake even further to get the rav4 stop. The line moved forward and i lifted my foot off of the service brake peddle and the line stopped and when i pressed the service brake peddle the service brake peddle went to the floor and did not slow until i struck the vehicle in front of me. After the accident my service brake peddle was very spongy and slow to respond when pressing the service brake peddle. I took my rav4 on 8/14/2017 to local dealership to have my service brakes checked. When i took the rav4 in i did not have any paper work to sign. The afternoon the service advisor said my rav4 was ready. When i went to get my rav4 the service advisor said no codes and did not give me any paper work and i did not sign any paper work. When i got in to drive the rav4 away my service brake peddle was firm not spongy and responded quickly as very little movement to press the service brake peddle to stop the rav4. My service on the toyota web site service has never reported the service even today. I called the toyota and told them of this situation and the toyota representative told me to bring my rav4 back to the dealership on 8/24/2017 and he would download the event recorder and did on 8/31/2017. No issues was reported on the event recorder. Letter showed no reference that i had my service brakes checked on 8/14/2017. Service brake is spongy while stopped now.
Vehicle Mileage at Failure	13000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	KINSTON, NC
VIN pattern	2T3YFREV1HWXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	3
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1NXBU4EE4AZ358099 JMZDEA4K200435890 UU1BSDA1P45085678 LGXCH6CD8T2076133 VF3LB9HPAFS101429 LJD3BA1D6R0007965 1FMYU92265KC29975 VSSZZZKLZNR038124 WBALS010700T84703 KNAGU416BHA149397 VF77NNFRC9J207237 WV4ZZZTV8TK000127

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2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects, Recalls and Failures

2017 Toyota RAV4 Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?